Most common questions
We currently have team members who have codes to share with you. You can find info about our team in the about us page. We also sometimes have sales and special promotions. Make sure you are following us on instagram @nerdygalstudio so that you can see when we post these!
Please click on the "contact us" page in the menu under "resources" and fill out the form. We will get back to you within 24-48 business hours (M-F)
If your order includes tracking, you can track your package from the email sent to you when your order ships or by looking in your transaction history in your account on our website. You can also go directly to the USPS website and select "track my package" then input your tracking information into the box on the screen.
Orders and shipping
The banner on the homepage gives the most current timeframe for order processing. Please note that business days are Monday through Friday but do not include holidays. We may also extend this shipping window when participating in larger sales throughout the year.
Transit times depend on where the package is heading. Typical estimated transit times are: -US ORDERS: 3-5 business days -CANADIAN ORDERS: 5-15 business days -INTERNATIONAL ORDERS: 1-8 weeks depending on the destination country and customs clearance times. Please note that these are estimates based on past transit times. We are not in control of transit time once your order begins its journey to you.
Please refer to the transit times listed above. If your package has not arrived within those transit times, please send an email with your order number to email@example.com so that we can further assist you as best as we can.
We do not accept returns except when a mistake has been made by us. This is determined on a case by case basis. If there is an issue with an order, please send an email with your order number and photos of the issue so that we can better assist you.
Please send us an email at firstname.lastname@example.org ASAP with your order number and new address. Please note that since we try to get orders out as soon as possible, we may not receive your email in time so please make sure that you double check your shipping address when placing your order. If you order was already shipped to the incorrect address, we are unfortunately not able to make any changes while it is in transit. If/When the order is returned to us, we will reach out via email in order to discuss reshipment to the correct address.
We are happy to combine orders and refund any shipping overages during normal time periods (IE not during any sale events) however we cannot guarantee it. Please send an email with your order numbers to email@example.com if you would like for us to combine two or more orders for you. NOTE: Leaving a note to seller will likely result in us not being able to combine orders as they are filled chronologically. Email is always the best chance of having your orders combined.
All sales are final and we are unable to make changes to your order once it has been placed. Please make sure you check that your shipping address is correct prior to placing your order.