Most Common Questions
Do you have any current coupon codes?
I currently have team members who have codes to share with you. You can find info about our team in the about us page. I also sometimes have sales and special promotions. Make sure you are following me on instagram @nerdygalstudio so that you can see when I post these!
How do I contact the owner?
Please click on the "contact" page in the menu under "resources" and fill out the form. I will get back to you within 24-48 business hours (M-F)
How can I track my order?
If your order includes tracking, you can track your package from the email sent to you when your order ships or by looking in your transaction history in your account on our website. You can also go directly to the USPS website and select "track my package" then input your tracking information into the box on the screen.
Orders and Shipping
Do you ship to the UK/Europe?
Yes! I now offer shipping to the UK/Europe areas. Please note that the customer is responsible for any VAT/Customs/Duties incurred. I do not collect/remit any of these at the time of sale. You will be responsible for theses taxes and fees when your order arrives to customs at the destination country.
When will my item(s) ship?
The banner on the homepage gives the most current ESTIMATED timeframe for order processing. Please note that business days are Monday through Friday but do not include holidays. I may also extend this shipping window when participating in larger sales throughout the year.
When will my item(s) be delivered?
Transit times depend on where the package is heading. Typical estimated transit times are: -US ORDERS: 3-5 business days -CANADIAN ORDERS: 5-15 business days -INTERNATIONAL ORDERS: 1-8 weeks depending on the destination country and customs clearance times. Please note that these are estimates based on past transit times. I am not in control of transit time once your order begins its journey to you through the postal service.
I think my order is lost. Help?
Please refer to the transit times listed above. If your package has not arrived within those transit times, please send an email with your order number to nerdygalstudio@gmail.com so that I can further assist you as best as I can.
What is your return policy?
I do not accept returns except when a mistake has been made by me. This is determined on a case by case basis. If there is an issue with an order, please send an email with your order number and photos of the issue so that I can better assist you.
I used the wrong address... can I change it?
Please send me an email at nerdygalstudio@gmail.com ASAP with your order number and new address. Please note that since I try to get orders out as soon as possible, I may not receive your email in time so please make sure that you double check your shipping address when placing your order. If you order was already shipped to the incorrect address, I am unfortunately not able to make any changes while it is in transit. If/When the order is returned to us, I will reach out via email in order to discuss reshipment to the correct address.
Can you combine my orders?
I am happy to combine orders and refund any shipping overages during normal time periods (IE not during any sale events) however I cannot guarantee it. Please send an email with your order numbers to nerdygalstudio@gmail.com if you would like for me to combine two or more orders for you. NOTE: Leaving a note to seller will likely result in my not being able to combine orders as they are filled chronologically. Email is always the best chance of having your orders combined.
Can I make changes to or cancel my order?
All sales are final and I am unable to make changes to your order once it has been placed. Please make sure you check that your shipping address is correct prior to placing your order.